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2 AZ claims this week. Both involving returns for customers stating we won't authorize their return or give them instructed.

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2 AZ claims this week. Both involving returns for customers stating we won’t authorize their return or give them instructed.

I looked up both.

1. Both are no longer wanted/needed.
2. Both authorized same day with an unpaid label.
3. Both included return instructions.

1 customer even says she messaged 3 times with no answer. So I review messages pertaining to her order number, and the only message is the return message that’s automated.

First claim denied. I haven’t represented the second claim yet.

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If you’re doing free shipping you really should. I’m don’t eat shipping cost for buyers remorse. Returns for legitimate reasons are one thing, but “I changed my mind” drives me nuts.

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Winning the claim is great but it still dings your metrics, Amazon needs to fix that. They’ve improved the negative feedback appeal immensely

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Just click on a sale and it will tell you the breakdown of the charges for that item. The only way it will be 50% is if you are selling a 10 dollar item

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When this happens I know I will win the claim 100% of the time. I let them know I will I will be keeping all shipping charges and a 20% restocking fee. I even suggest they sell the item on Craigslist.

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