A customer requested to return the item because she no longer needed it. I sent her the return instructions. Once she got the instructions, she immediately left the negative feedback for me. She said I must provide her with a return label. In this case, there was no error from me. Should I pay the return shipping cost?
No longer needed is not a reason that the seller should legitimately be expected to pay for return shipping. At this point, sending her a prepaid label in hopes that they remove the negative feedback is what the buyer is likely hoping you will do, but even if you do, there is no guarantee they will remove the feedback. And you can’t outright ask for removing the feedback if you send the prepaid label, that would be considered feedback manipulation by AZ, and is a big no-no.
Sometimes it’s not the situation, but how we approach amazon. I don’t handle all the feedback issues. My boss will handle some. The other day we had one I was sure would stick. The customer never contacted us, and so my boss sent a short email. It was ignored. He sent a removal request asking for removal because he attempted to give customer service and no response. Feedback removed (other was about packaging).
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