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A customer sent me an email that their new item was not new and had been opened and taped. He included a picture and it does not look like an item I personally sent in. I closely inspect all RA items and could not have overlooked such an obvious tape job

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A customer sent me an email that their new item was not new and had been opened and taped. He included a picture and it does not look like an item I personally sent in. I closely inspect all RA items and could not have overlooked such an obvious tape job. I apologized to the customer and sent a refund (it was an extremely low priced item anyway) BUT my question is. Is there any way someone else’s item could have been mailed even if I have never co-mingled or do u think he was just after a refund. This has me a little nervous for future items or disputes.

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Do you know if the items you are sending to FBA are going in as comingled? This could be one reason for it. Comingled items are taken from a pool of items, and you basically lose control of quality assurance because someone else’s item may not be as good as yours. This is basically the condensed definition of “comingled items”

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Amazon has been known to grab someone else’s item to fill an order. They’ve admitted this.

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Happened to me on a low priced item too. The buyer was super sweet about it. I think it happens on some low priced items

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Get a heat shrink machine. Also you should put a sticker on your stuff… a small one. Something like “Inspected by 321” or whatever. We have a stamp of invisible ink. The invisible ink can’t *fall off*. So if we get something back we know its ours. If it isn;t ours we fight about it and get reimbursed. Customers are required to return WHAT THEY WERE SHIPPED.

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