Account suspended after changing business information


Maybe someone can shed some light onto this.

I’m currently an individual seller and we had the intention of getting into pro January 2017.

During the weekend I was changing our business information, name and email accounts via seller central.
While I switched back to inventory in Seller Central I noticed a flag with account suspended.
I didn’t receive at that point in time any email and I emailed amazon regarding this.

That’s when I first found out my account was suspended and for what reason.

Amazon indicates:
“You have opened a new account after we removed your option to sell on our site. This is against our policies. As a result, you may no longer sell on, and your listings have been removed from our site.”

I didn’t open a new account, I always used one UID and there is no other UID.
Up until I change the business information I was able to sell and account was in good standing.

Why would a business name or email account change trigger this action?

I emailed amazon performance and I keep getting the same reply back that I opened up a new account.


  • You must to post comments

Amazon might do it as a precaution in case your account gets hacked and can always reinstate it at anytime. When these Hackers get into your account they start changing banking information, business address, and business name. I believe amazon has security measures in place to stop this.

  • You must to post comments

I doubt changing your info triggered anything, unless you were changing it away from an old suspended name (They would need more than the name to suspend you BTW- IP ADDRESS mostly, or banking info)

Most likely, they have matched your IP address to an old suspended account.

If that is yours, you will no longer be able to sell here.

If it was not you, you need to figure out (they will not tell you) what possible account they have linked you to and petition to Jeff Bezos’ team with the reason why you have not opened a second account. You will have to be truthful, as they have more info on your account than you realize.

Most (not all and I do not assume you) of these types of postings know exactly why they are suspended and think that by coming in here and pretending it will make AZ think they do not.

If it is correct, coming here will not help your case.

  • You must to post comments

The AmzSecrets team can help you get unsuspended on amazon as we have helped 100’s of sellers.

  • 1/3 the cost of competition
  • Guaranteed un-suspension or your money back
  • We are the only company to offer a money back guarantee
  • We are around the clock helping sellers from all countries.
  • You must to post comments
Showing 3 results
Your Answer

Please first to submit.