“Amazon now funds not-received claims on orders shipped via Shipping Services
May 25, 2016
Effective May 1, 2016, if you’ve shipped an order using a label purchased from Shipping Services and buyers claim they didn’t receive their order and file an A-to-z claim, Amazon will cover that claim. In fact, you won’t receive a notification about it, and your Order Defect Rate will not be affected.”
But in the link, it also goes on say:
“Product(s) shipped with delivery confirmation tracking—tracking shows delivery and buyer claims item not received
When this occurs, the A-to-z Guarantee team will investigate the dispute. Amazon may contact the buyer to confirm non-receipt, and if no receipt is confirmed and no signature confirmation is available, you may still be held liable for lack of fulfillment; Amazon does not cover service errors, including loss, theft, or postal/shipping issues. Amazon will, however, continue to protect sellers from fraudulent buyers and A-to-z Guarantee abusers.”
I don’t see any changes to their original policy regarding “tracking but no signature and you lose”?
That means they are trying to protect MF sellers. If you fulfill MF order by buying shipping directly from Amazon, you are protected if customers claim that they didn’t receive item even though tracking said delivered. If you purchase shipping elsewhere, you’ll be responsible for that claim.
I think they’re trying to leave that gray area there, while offering FBM a little more protection. I guess the guarantee comes from signature confirmation, which I never add. It’s a risk but paying almost 3 dollars for each, not worth it to me.
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