An amazon customer emailed us asking to return an item purchased 4 months ago, price $370, shipped MF. She said, “I was in a terrible accident and in Shock Trauma for 6 days. I ordered this item but have not worn it. May I please return it? It was not flattering. Sorry for my delay. I just have been focused on my recovery. It would mean the world to me. Need shipping label. Many thanks!!!”. BUT she has purchased 3 more times from us after this purchase and even returned one… The only reason I am considering a return is because she has purchased from us so many times and I want her to continue coming back. I am considering telling her I will accept the return but will take a restocking fee. How much of a restocking fee can I take if I do accept the return? Amazon Restocking Fee help page doesn’t really have my situation.
20% restock along with a note that you’re making a one time exception and had to pull some strings with the boss to make it happen. Then send her the shipping label with a note wishing her a healthy recovery and a safe and happy holiday season.
Please login first to submit.