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anyone know the best option to select if you have to cancel an amazon order? i was off by 1 item in my inventory for something and sold 2. i cannot find this item anywhere and i already got a notice from amazon about policy violaton for cancelling orders

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anyone know the best option to select if you have to cancel an amazon order? i was off by 1 item in my inventory for something and sold 2. i cannot find this item anywhere and i already got a notice from amazon about policy violaton for cancelling orders for no inventory (ive had all but a few orders have buyer cancel) so i really dont want to cancel the order but the buyer wont work with me it seems and wont let me send them a different team and the refund. they just said refund my card. so i have to go through amazon which i really do not want to do.

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