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best way to redirect a package to customers new address

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someone sends me an email that he moved but now the package is at his old post office because the Post office cant find him…..what is the fastest way to get this package to his new address…..same state but new neighbor hood….

help

thanks

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best way to redirect a package to customers new address

Recall the package.
Refund the purchase price.
Have customer reorder with the correct address

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The PO will eventually send it back to you. Return for non-delivery is very slow, in my experience, and given the holiday period you may not see it for weeks.

I can’t help you with speed, but the safest way is to refund the return, and have the customer reorder with the correct address. Re-posting it to a new address, or forwarding it (which I don’t even think is possible if not already setup by the customer with his PO) means you don’t have coverage of an A2Z claim.

If your customer doesn’t like that, um tough. He can call his PO and would probably have better luck than you. If speed is his most important factor, he could place a new order now and wait for the refund when the first comes back to you.

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Well, generally I don’t attempt to redirect a package that was shipped through the USPS. You can only do what you can actually do, and it’s important that you let him know the limitations of the post office. I’m sure you want to provide the best possible service and not be stuck holding the bag if the whole thing is an attempt to defraud you. I would do as the others suggested and wait to refund until you have the package back. I’d also let him know that he’ll need to reorder the item. If it’s an inexpensive item that you do not mind losing money on, then you can always ship him another one and notate the information in the original order for your records. But remember, there’s not a lot of seller loyalty. Generally, the lowest price gets the sale. But, if you go the “make every customer happy despite the risk” route, just be sure to take out signature confirmation and insurance. Having said that, I’d probably just let the customer know that you can only ship to the address that you get when the item is charged by Amazon. My other advice is to come up with answers and emails ahead of time and just create your own policy and stick to it. It will really help you deal with customers better.

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That’s exactly what has to be done according to policy, but how unfriendly is that for the buyer?

Why can’t amazon have an official address change form for buyers to use instead of creating all this hassle for them?

So much for “buyer first”.

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