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Customer leaves nasty feedback due to signature confirmation

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Person buys a $200 cell phone from me. Since it’s a holiday season I bump up shipping from standard to expedited and ship with USPS Priority with signature confirm. In a few days receive a nasty feedback from customer unhappy that he “had to drive into town to the Post Office to get this package – a huge, and frustrating inconvenience”. I am a low volume seller and the feedback is scarce lately. But something tells me Amazon won’t consider this feedback for removal or am I wrong?

Regardless I am now at a loss… Do I continue shipping with sig con and getting nasty feedback or stop requesting it and risk being hit with INR claim and still getting a nasty feedback?

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You are not likely to get bad feedback from me for  having a signature required.  If I am aware you do this I simply will not purchase from you.  If I ordered from you and was not made aware of this then you will see negative feedback.  Requiring a signature is a PITA for many.  I live in a very good neighborhood.  Nevertheless, I spent over $2000.00 on a secure delivery closet and secure small package drops to avoid having signatures required, and to make it less likely a package could be stolen off my porch.

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Only a few buyers make a stink about signature confirmation. Unfortunately you got one, but it’s unlikely to happen with any frequency. Don’t allow this experience bully you into not using signature confirmation. You need it to protect yourself.

I would recommend that you add “signature required” (or something like that) to the condition notes for the items you sell that will require signature confirmation. Although it is technically a violation, it is minor and I don’t think Amazon would object.

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This is such a valid question, and honestly, another example of where amazon does not put the buyer first.

Many buyers do not like SC because they work during the day and may be far from the shipping terminal.

If a buyer does not want it, we should honor their request without negative impact to our account.

How about a check box during checkout where the buyer can opt out of SC? That would be great customer service to many buyers.

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It’s good to use signature confirmation to protect yourself on high value items. However, it can also be an unwanted inconvenience to the customer. Try this – whenever you send a package with signature confirmation, email the buyer this note:

Hello, and thank you for your order. It has been shipped via xxx service with estimated delivery on xx date. Due to the high value of the item, it has been sent with signature confirmation, meaning someone will need to sign for it in, rather than the package being left in the mailbox or on your porch.

If this isn’t convenient for you, you can schedule a redelivery after the initial delivery attempt on a date that’s more convenient for you. Simply visit http://www.usps.com, choose Track & Manage, and Schedule a Redelivery.

You may also try leaving a signed note on your door for your mail carrier, stating you release them to leave the package unattended and your signature serves as required signature of acceptance. Be advised that if you do this, you assume all responsibility for the unattended package at that point, in case anything happens to it.

I hope you enjoy your (whatever they purchased) and thank you for shopping with us.

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I try to reach the customer before I ship an expensive item. If no luck, I insure it for the full amount – that way if it is not received I can get the $ back from the PO.
Otherwise CYA with signature confirmation on any high dollar sale, especially with electronics.

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