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Customer requested refund and I received the dreaded email. As I do each time this occurs I opened a case and asked for the reason provided by the customer. The rep refuses to provide the reason and states that none is available until returned.

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Customer requested refund and I received the dreaded email. As I do each time this occurs I opened a case and asked for the reason provided by the customer. The rep refuses to provide the reason and states that none is available until returned. I have never had this issue before. When Amazon refunds for lost or late items or general customer service I don’t like to wait 30 days to find out my money is missing and always request reimbursement right away. Have reps refused to provide reasons to anyone else or do you all wait the 30-45 days for the item to be returned?

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At the start of my time with Amazon fba when I got a refund request I always demanded reimbursement straight away through a lengthy back and forth process. These days I just ignore it until the 30-45 day period and just get on with making sure we sell as much as we can so that the few returns aren’t impactful

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The customer has 45 to return the product to Amazon. After that, you can see WHY they returned it. Only then can you figure out if it is even eligible for reimbursement.

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I called back and both have been reimbursed for both orders. One was lost in transit and one was damaged by carrier. I don’t know why the second rep knew exactly what to look for and the other wanted to play dumb.

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You would have been reimbursed. Just depends on how you value your time. I’d rather play candy crush than have to converse with a seller rep any more than I have to already.

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