We recently switched to shipping with DHL ecommerce and are not happy with their service. This is the service that goes to USPS for the “last mile”. Has anyone else used this DHL service for their shipping and if so, what is your experience? We are on the verge of going back to USPS because of the issues with delayed bags, entire bags of mail being “lost” for a week, and slow transfers between DHL and USPS.
Used them for over a year, both domestic and international.
Yes, the pricing is good on international, hard to beat, and they collect duty. However, they are extremely bad when something goes missing, or you need answers. Typically you have to go through 3 people to find out. In the meantime, the customer just hangs.
Eventually we were talked into Japan. Nightmare. Everything got held up in customs, we were suspended, and everything sat there for months. We had sent them a list of what we sell 8 months prior. They responded by ending service with us. Domestically, ok, but again, things do get lost and you have no recourse. We had to take out UPIC insurance, which is it’s own special set of fun. They had the nerve to bill us for the shipments in Japan and we welcomed the legal action. Things get lost in their warehouse all the time.
As a Shipper, I do not use this personally. However, I’ve bought a lot of electronic lab accessories (scope probes, cables, small test gear, hand tools, etc.) from eBay sellers and for the “free shipping” people offering these items, DHL eCommerce seems to be their carrier of choice.
A word: Sucky.
20 days from NJ to SoCak, with a 10 day tracking blackout.
15-16 days from the Austin area to SoCal;9 day blackout.
These are typical – over some 20+ shipping instances in the last 10 months or so.
If you plan to use this mode for Amazon Buyers, seven words: Run as far away as you can.
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