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Greetings! One of my customer said that the product he received is broken. How can I send a free product to him for free to compensation? Please shed some light on this please. Thanks in advance.

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Greetings!

One of my customer said that the product he received is broken.
How can I send a free product to him for free to compensation?

Please shed some light on this please.
Thanks in advance.

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Get your customer to contact amazon if it is FBA. I had the same situation as you. U can get the contact number from seller support.

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