Sent an item (cost about $50), priority USPS, status delivered next day.
customer wrote that it was not revived, i verify the address with him, it was correct, and so i sent him the log of delivery progress from USPS.
i now got an email from Amazon “The item has not arrived as scheduled and tracking shows its been delivered but the customer still did not received it. Please process a replacement for the customer as soon as possible. “
up to $15 i wouldn’t think twice, just send replacement, but $50 is to much.
Same thing happened to me with the difference of my package was with Signature Confirmation … Thats where Amazon took my side ! I sent amazon an email saying that Recipient has signed for the package but claims that he has not received it … So they took my side . USPS signature confirmation is $2.45 .
I order a lot from Amazon, from furniture, to food, to my floor cleaner. I have had 6 things not delivered in the last month via UPS and USPS. The only thing the orders have in common is being “delivered” on a weekend. My apartment complex has specific people just to handle all package deliveries to all residence and even coordinates with surrounding buildings in case something gets miss delivered. Daily we have 4 UPS, 3 FedEx, 1 USPS. I never have a problem with delivery except UPS on Saturday’s and USPS on Sundays. Idk if this helps, but I would check what day of the week it is getting delivered on and avoid weekends. Last time I called Amazon I specified I didn’t want the seller dinged because we can clearly see the tracking (Amazon told me that it is not the sellers fault, it wouldn’t affect them, it was shipped from Amazon warehouse), but they weekend workers never get a signature unlike the weekday workers who get a signature if it is required or not.
Unfortunately, Amazon will not accept tracking information as confirmation of delivery – only signature confirmation. If the customer A-Z’s, you will lose if you cannot provide sig con. I personally don’t send replacements for items not received. I refund in full, and let the customer know that they can re-order.
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