I am writing this post on behalf of my brother who received an authenticity complaint against his account. The last seller performance notification he received after requesting more information on the issue is below followed by his plan of action. Thank you in advance for any help:
We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:
Supplier information (name, phone number, address, website)
Buyer information (name, phone number, address, website)
Invoice date (must be issued in the last 365 days)
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We also required more information about your plan to address Inauthentic complaints.
Please reply to this email with a plan that explains
The issues that caused the complaints.
The actions you have taken to resolve the issues and prevent similar complaints.
We will review your information and decide whether to reinstate your account.
To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us).”
His plan of action is here. He has an online invoice / order receipt from Nordstrom for the product the complaint is for to provide proof that the items were purchased from an authorized retailer / distributor:
“I have attached my invoice for ASIN XXXXXXXXX below.
I understand my account was suspended because of concerns that I was selling inauthentic items on my account, specifically inauthentic units of ASIN XXXXXXXXXX.
I purchased 5 units of ASIN XXXXXXXXX from Nordstrom, an official XXXXXXXX distributor, to sell on Amazon. To address the issue I have reviewed Amazon’s prohibited seller activities here:
and also reviewed Amazon’s anti counterfeiting policy here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201166010
Plan of action:
I have immediately closed the listing for ASIN XXXXXXX which the complaint refers to. I no longer sell ASIN XXXXXXX.
We check that all items are unopened, at least within 4 months of the expiration date, and free of cosmetic damage.
We no longer procure products through Retail or Online Arbitrage.
We have reviewed Amazon’s Condition guidelines so we can adhere to them more effectively.
We now have one final check for cosmetic damage and also have a final check for items past expiration date before shipping them to customers.
I realize my mistakes and no longer source products through retail arbitrage. I no longer sell ASIN XXXXXX. By following the above plan of action I know that I can still be an asset to the Amazon marketplace and ask you for another chance.
If he is not an authorized seller for the product, anything he sells “may be inauthentic”.
His only appeal, which probably will not work, is to admit he sold product he was not authorized to sell and will not offer any product he has not bought thought wholesale channels.
It’s not even in the same universe as ideal.
Retail receipts are equally as good as nothing.
Actually, probably worse. You’re going to make
Seller Performance go through the motions of
reviewing documents that aren’t what they
It’s a time waster for people you don’t want
thinking they’re wasting their time with you.
Amazon wants invoices. If you don’t have
them, it’s a lot more straightforward to say,
“we don’t have invoices.”
Sorry to break this to you, but if all you had was
bubble gum cartoons, sending those in would be
just as good as retail receipts.
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