Hi fellow amazon sellers, I wanted to share with you my horrible experience with fbaforward.com
They burnt me badly, don’t trust any timing or cost they give you. Here are what you should consider if you plan to use fbaforward:
1- avoid using fbaforward at any cost!
2- Whatever shipping timeframe fbaforward gives you, multiple that by 3 (quoted me 12-15 days for Airfreight – it took them 35 days to send my items out of their warehouse)
3- They are so expensive, slow and unresponsive
4- Fbaforward will hit you hard with hidden fees. Don’t trust their estimates. With these fees they make your product unprofitable.
5- Fbaforward will provide you with low grade customer support
6- If you’re a new seller like me, Fbaforward will guarantee that you’ll be out of stock by their inefficient and slow processing times
7- Fbaforward outsource most of their work, so you will be at the mercy of their 3rd parties actions especially in China
8- with Fbaforward you’ll be pushed in deep dark hole, they cause you painful delays, poor responses and surprised bills
9- They have one goal and that’s to squeeze you as much as they can, honestly they just a money driven company and no care for customer
I asked for inspection of 660 items and it took them 2 days to complete, no photos no reports(I am not sure if they really did it). complained about the total timing to Brent(their CEO) and asked for any discount/refund for this delay, instead he reminded me of their T&C to apply penalties if I delay paying the invoice. Very disgraceful 🙁
Among all other shipping companies that I used before, fbaforward by far was the worst one. I am not here to promote any other ones, so please don’t ask for any recommendations. I found them on FB from the reviews, what I can tell you, most of their reviews are fake(Paid).
And Finally, I have been offered $50 voucher by Fbaforward if I give them good review . Hereby, I show them my middle finger and I hope other members of this group will do same!
If I get any response from fbaforward here, please back it up with evidence (order 21025) tell the world: when did you receive my deposit and when my shipment actually left your warehouse! Shame on you fbaforward!
TIP: If after all my warnings you fell into their trap, make sure you just call them, email doesn’t work with this company.
OMG!!! I am so sorry….how frustrating. I think if you have a reputable supplier, they will take care of the order properly. Always ask for FOB to your door! Inspect them yourself and while doing so, put FNSKU labels on..ship it onto Amazon. This has worked well for us. You will save a lot of money doing it yourself. Takes a little time but not much…gives you the security of knowing it is done right and no down time!! Shipping to Amazon from your address is discounted so it isn’t that much. We ship a box 24 lbs. to them with 50 items for $15!
Believe it or not, i had an intuition feeling that this fbaforward is a rip off company, however i a heard a lot of good reviews from people using HYC logistics, so i called them one day, said that i’m a complete rookie and i need them to do all the work for me. So i received a quote , so guess what: Their quote was more than 5000$ for 20 ft container and they did so many mistakes on my calculation ohh god… I replied to them saying : first of i see you did a lot of mistakes on your quote, second : I realized that your services are top expensive , have a good day thank you, bye))
i looked up their various service charges before, which are too high in my opinion. i used a Chinese-owned freight forwarder on my first shipment. I did labeling on my own. It is a good idea to control cost by dong it by yourself anyway. .
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