Hi, i have an urgent question. i’m international seller and sent my first order to the Amazon US. i sent my product via dhl. I’m tracking my shipment and it says:
Shipment cannot be cleared and permission to re-export back to origin is available. Return entry is being processed by clearance.
I’m afraid it’s going back to manufacturer. DHL asks about receiver name & phone? I provided them amazon warehouse address. How do you address your shipment to amazon? is there any receiver name in the amazon warehouse?
I do everything through our DHL account. It has to be DDP: delivery duty paid, and you must have a contact number provided. Sometimes they will call to confirm details and if your don’t provide a number they will delay the shipment. Had it stuck for two weeks at some point
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