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how do you contact customers that leave reviews

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how do you contact customers that leave reviews? I cannot for the life of me figure out how to send a message to those that have left bad reviews over some bullshit competing sellers pulled and I want to fix it for them. all I can do is publicly comment and then leave my phone number on there

also, is there a notification I can set for when I receive reviews? I cant be looking at all my listings every day to find someone left a bad review a week earlier.

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Look at your feedback through Seller Central. There will be a link to the sales record next to every feedback, and 99% of buyers will have their phone number displayed under their address. There will also be a link that you can use to email the buyer through Amazon’s messaging system, though many buyers won’t respond to emails.

If you are not in the habit of checking your feedback daily, Feedback Five has a service that will sent you a text message every time you receive a feedback of 3 or lower.

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I use bqool.com to monitor reviews. It can sometimes figure out the order number so you can contact the customer directly through the Amazon message system. You can also sometimes figure out the order based on these reviewers name.

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