I have recovered over 10k from incorrect accounting practices by Amazon. Damaged Inventory, Destroyed Inventory, Disappeared Inventory, Incorrect Refunds, and Incorrect Reimbursements (esp from replacement orders). These recoveries were well past the 45 day mark. I have gone over every single transaction for the above categories. If you are selling major volume I recommend you do the same.
Reports –>Fulfillment–> Inventory Adjustments–>Select Reason Group “Destroyed” Event Date: 365 Days every order listed qualifies for reimbursement.
Reports –> Fulfillment–> Replacements Report. I found they were shorting my reimbursements. Sometimes not even issuing a reimbursement.
Reports –> Fulfillment–>Inventory Reconciliation Report -> Check your inventory counts. I found alot of inventory that just disappeared off the face of the earth.
Reports –> Fulfillment–>Returns Report –> No reimbursements. Even past 45 day mark. **You need to cross this with the returns report to find orders that customers never submitted returns for**
Once you have all your info open a case with 5 orders each and detail the amount missing. I found this was the best way to get all my items reimbursed. And yes this takes time.. I am now on week 2 of doing this.
There is a flaw in Amazon’s reimbursement system. If the system goes to reimburse a warehouse damaged item, for example, and it has been destroyed, the system can’t find a unit and the reimbursement fails.
This is especially bad for grocery sellers and H&PC, because these units are often destroyed immediately upon being logged. I recommend all sellers check destroyed units to make sure they were reimbursed, but ESPECIALLY sellers of items that could be health hazards like groceries/H&PC.
Most of the times I’m so busy, that I say to my self, one broken item here and there, its only a few dollars no big deal, customers gets a refund i don’t see the item back, I don’t have the time to be fighting or complaining. but I’m sure I’m losing money thank you for the reminder
They will try to find a sales history for the item. If they find a sales history for you, they will reimburse at that price (minus any applicable fees you would have been charged). If you have no sales history, they will try to find a sales history for the item for other sellers (i.e. market value), and then reimburse you at that rate. If there is neither, they will reimburse you a flat amount based on the category. The only one you can dispute is if it is the default replacement value. If they find a valid sales history or a fair market value, that’s what you get.
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