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I have some packages that have been lost in a FBA warehouse for 2 months

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I have some packages that have been lost in a FBA warehouse for 2 months, and Amazon either ignores my messages, or they say they’ll let me know in 3 business days, and then 3 weeks later they’ll ask for invoices, and then I still hear nothing. What is the timetable for Amazon to pay you for lost packages that they lost in their warehouse?

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