I just got an email from Amazon that they removed one of my listings due to a complaint that it was Inauthentic Item. However, this is a listing I personally created and have been selling on for several years now. I have it branded with my logo with pictures in the listing of my product in my packaging. I know you only get really one shot to reply to them so I’d like some feedback. What should I do? This is what they emailed me:
We removed some of your listings because of buyer complaints. The listings we removed are at the end of this email.
If you would like us to reinstate your listings, please reply to this email with a plan that explains
— The issues that caused the complaints.
— The actions you have taken to resolve the issues and prevent similar complaints.
We will review your information and decide whether to reinstate your listings. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.
To learn more about our policies, search for these topics in Seller Central Help:
— Prohibited Seller Activities and Actions
— Product Detail Page Rules
— Condition Guidelines
Perhaps some of the old FBA inventory from other sellers was left in stock. You could let Amazon know that you have requested all the items that are in question be sent back to the seller for inspection. Only after verifying all the items are authentic, you will send back the items to FBA. You can state that since you personally make all the items on this private branded product, all items sent in the future will be authentic.
I would be very careful since Amazon does not let you face your accuser and mostly does not tell you enough specific detail to know how to respond. You could let Amazon know the names of the stores that Amazon had their items removed from your listings but not accuse those other sellers for this complaint. See if you can trace any recent sales or sales/returns to addresses that may be from those other sellers.
You may want to share your response back to Amazon (without any private information in them) in Amazon forums to get any feedback before sending into Amazon. They seem to have good ideas on how Amazon wants things worded.
It is really all about what you did wrong as a seller and what you will do to correct the situation and the steps you will take to make sure it does not happen again. Amazon does not care that you did nothing to deserve this complaint.
Manufactures are complaining about copyright infringement and so on. Somewhere people got this great idea they could just outsource a top seller to China make it then sell it with their name. Well that’s not how the world works lol and so from what I’ve read one reason is because they are bitching to amazon to take them down or be sued. Then the other reasons I’ve read about are because it’s a cheaper knock off and Amazon wants good quality items. So few reasons.
Only when an item is public domain can you make and sell it. And that’s of the patient ran out and wasn’t registered or no one ever registered it. I think they have 5 years or of its sold for 5 years it becomes public domain. Something like that don’t quote me. I only learned that because 20 years ago I worked with a guy who used to sell water balloon sling shots. He said the man who invented them never registered it but tried to sue him and the inventor lost cause he never registered it and it became public domaine.
But to et your account back no matter why they pulled it you gotta kiss their ass and tell them how amazing they are and dumb you are lol. Seems to be the trick that works.
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