I just got a notification from Amazon that 15 products of my 60,000+ inventory have been blocked due to buyer complaints. Amazon provides a list of ASINs, for which I had to search sales to find order ID numbers, then search emails for find the complaints, before I could figure out what the actual complaints were. It works out to about one complaint per thousand orders.
So I am blocked from selling 14 of these 15 items. Mostly they are stuff that is now out of stock, but I can never know what I will have in the future, and I hate having those 15 blocked items because you never know whether Amazon might take more severe action without any regard to the relatively microscopic scale of the complaints. So I need to represent my case to get these products unblocked.
The problem is that Amazon wants wholesaler invoices from the last 180 days, and the bulk of my stock is old store stock, several years old, or vintage collectible items purchased (still in original sealed packaging) from collectors or other dealers.
Can anyone offer advice on how to represent my case to Amazon under these circumstances?
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