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I received an email from Amazon that one of my listings was removed due to complaint from a client (Type: Safety Incident) This item was in the Health & Personal Care > Vitamins & Dietary Supplements section.

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I received an email from Amazon that one of my listings was removed due to complaint from a client (Type: Safety Incident)
This item was in the Health & Personal Care > Vitamins & Dietary Supplements section.

They are asking me for the following:
– What is the issue that caused the complaint.
– Steps you have taken to resolve the issue and ensure similar complaints won’t happen again.

The thing is that I never received any complaint from any of my clients.

Did anything similar happen to any of you?
Any advice you can give?

Note: the item has been actively selling for 6 months now, with no problems and most of the clients were satisfied with the product.

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hey never mentioned which client, or what did he say in the complaint, maybe they’ll provide more information in their next answer.

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This happened to a friend of mine. She asked Amazon many times “how can I address this issue if I don’t know A: What the complaint is B: who made it so I can ask them what the complaint is” I think after many backwards & forwards emails they put the listing back up.

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I just contacted Amazon, they could not give me the client name, neither what the complaint was about, they mentioned my refund rate, but I pointed out that my refund rate is less than 0.5% which is normal considering that I’m a 100% risk free money back guarantee.
They asked me to send an email to seller-performance-policy@amazon.com

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I know you are looking for an answer right away so this may not help, but Cynthia Stine has a short book you can get called Suspension Prevention that gives great advice on what to do, what to look for and the steps to follow to handle this type of situation. You can get it in an eBook.

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