I received one hour ago a message from Amazon seller support that in order to sell on Amazon to provide a company related information and to complete seller identity verification.
They want a copy of a business license, utility bill from mine company from Hong Kong or Taiwan. I am European and just live temporary in China and i use VPN to access internet in China. I don’t have any company or any information about any company.
I created a professional seller account couple of months ago and my first product will arrive at amazon warehouse in a couple of days. They created this case all of a sudden and i don’t know how to respond to this.
If you need the whole message i can attach it here. Any suggestions?
Amazon is committed to continuously improving customer experience and maintaining a healthy trading environment. Therefore, we need to collect and review some of your company related information. You must complete the seller identity verification before you can start selling on Amazon.com. Our team will assist you during the verification process. You will find a case titled Manage Your Case Log” in Seller Central. Please attach a scanned copy or a clear photo of the following documents when replying this case so we can start the verification process. Once received, we will start reviewing your information and send you a verification result as soon as possible.
Please provide the following documents:
1. A scanned copy of your business license
For a company registered in Hong Kong, please provide a scanned copy of both “Certificate of Incorporations” and “Business Registration Certificate”. For a company registered in Taiwan, please provide a copy of one of “Limited Liability Company Registration Form”, “Corporation Limited Company Registration Form”, “Limited Liability Company Change Registration Form” or “Corporation Limited Company Change Registration Form”.
2. A copy of your utility bill
Utility Bill Qualifications: Please provide a copy of a utility bill issued to the name of the business entity, which matches the exact name on your business license, or the company’s legal representative (or Director for a HK company). The utility bill must show the full legal name of your business or that of the company’s legal representative (or Director for a HK company). The utility bill must be issued within the past 90 days of submission and it must be issued by an official institution, e.g. public service institutions or banks. Types of utility bills we accept include water, electric, natural gas, internet, television, telephone, and mobile phone. Electronic bill screenshots are also acceptable as long as the complete URL is shown on the page. We currently do not accept utility bills in other forms such as credit card statements or bank transaction statements.
Important Notice 1 (apply to Hong Kong Business Registration Certificate with “Body Corporate” Status): If you would like to submit a utility bill in the name of your company’s Director, you must provide an additional document to prove that the name on the utility bill matches the name of the company’s Director. Please go to https://www.icris.cr.gov.hk/csci/ (Enter by clicking “Unregistered User”–”Search”–”Company Name”—“Preview”), search for the company Director’s name, and take a full page screenshot with the complete URL showing. (Please note that a fee may apply to search company information)
Important Notice 2 (apply to Hong Kong Business Registration Certificate with an “Individual” status): If you would like to submit a utility bill in the name of your company’s Director, you must provide an additional document to prove that the name on the utility bill matches the name of the company’s Director.
To get a proof of the name of your company’s Director, please go to the GovHK website (http://www.gov.hk/…/application_for_supply_of…) and follow these steps: Apply Now –Select “Apply for Supply of Information on the Business Register” — Select “Electronic extract of information on the Business Register”– Make a Payment. Please save and submit to us the PDF document. (Please note that a fee may apply to extract company information)
Please reply to the case with all required documents attached so we can begin the seller identity verification process as soon as possible. If you have any questions or need any support, simply reply the case to get in touch with a Seller Support representative. Before completing the seller identity verification, please do NOT ship any inventory to Amazon Fulfillment Center to avoid any fee generated during the verification process.
Thanks for your understanding and cooperation.
Please login first to submit.