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I stopped all the orders because of that 20 % of buyers ask the product before Christmas. The products I send myself.

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I stopped all the orders because of that 20 % of buyers ask the product before Christmas. The products I send myself. .
If i send tomorrow . There is no chance that it will reach them in time.
If the 20 % customers asking for cancellation because of the Christmas . That hurt my metrics account ?
It’s good reason to stop all new orders incoming ?
The Reason for Cancellation is – Buyer – BUYER CANCELLED .

The orders no shipped yet .

Have any idea please to continue the business ?

* The products sent from UK.

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They need to pay express. If not they cannot be expecting on time delivery.

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Cancellation of orders does show on the metrics report. I believe it hurts you more if you cancel the order. Let’s wait for the other’s comments on the matter as I am FBA really.

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If you select “Buyer Cancelled” in the drop down it won’t hurt your metrics. Be sure to include in the notes that the buyer requested cancellation since it would not arrive before Christmas.

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Cancellations will show up on your metrics regardless of the root cause of the cancellation. You might want to reach out to either Seller Performance or Executive Seller Relations to have your account annotated to prevent any actions being taken.

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