I received a notice saying my premium shipping was removed because of late deliveries. How can I control UPS and USPS? I can ship using the services, but j can’t get them to deliver on time. This was all during Christmas and they delivered items in 3 days instead of the next day and 2nd day requested. How can I solve this? Any ideas?
I was in a similar situation in November and didn’t understand why my shipping wasn’t meeting the standards and my metrics were in the toilet. I shipped priority within 24 hours. I found out that I didn’t understand what Amazon means when they say an item is “expedited” and I thought priority was expedited to be (embarrassingly) honest. So I had a call with seller support and they helped me set up new shipping templates that would accurately reflect the service I was providing. You can make as many templates as you want and attach them to specific items. Give them a call and get it sorted out. My metrics bounced back pretty quickly after making this switch. Hope this helps.
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