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Listing removed for my best selling product ASIN on Amazon.

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Listing removed for my best selling product ASIN on Amazon.

I got an email from Amazon a couple of days ago about an ASIN that became inactive. They needed more information and I provided them with invoices etc but they still needed more information. I sent 2 other emails with detailed explanation but they haven’t reinstated the ASIN. I have received a couple of really bad reviews some of them clearly from a paid reviewer who have left a raving review for similar product for a competitor. Please see the email I received from Amazon.

Thank you for responding to our request for information. However, we still need more information regarding your plan of action for this Damaged / Defective Item and Incomplete Item complaint before we can reinstate your listing on your behalf.

Complaint Type: Damaged / Defective Item and Incomplete Item.
ASIN: XXXXXXXXXX

What you can do

Email seller-performance-policy@amazon.com and include a plan of action that contains the following:

1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

What happens next

We’ll review the information you send and get back to you with an answer as soon as possible. If we can confirm the information you provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on your behalf immediately

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