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"Need advice on action, buyer ordered large quantity, for a few hundreds of dollars"

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Need advice on action,
buyer ordered large quantity, for a few hundreds of dollars..
Buyer received the shipment.
Buyer sent an email saying he ordered them by mistake, and opens a A-Z claim.
I am afraid that Amazon will refund the customer in full without the customer returning the merchandise.
How should i respond?

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Amazon does not usually give A to Z refunds unless the item is returned

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