Question of the day: A customer (in the US) informed me today that she never received her package from 6 months ago! I can no longer track or trace it since the tracking # from the USPS is no longer valid. My policies state that non-receipt of orders must be reported within 30 days of placing the order. I was going to send her a copy of my policies (which honestly are not that easy to find!) But my question is that if she files a claim, will Amazon side with her or me??
There’s no way they would side with her after six months. Once the tracking expires its tooooo bad customer. Some people are aware of the expirations and try to pull a quick one. As long as the tracking was in the Amazon system you will be fine.
A credit card charge back is good for 6 months. Make darned sure it is over 6 months. Amazon will not go to bat for you. Additionally, USPS archives can be activated by the individual user online or by phone. USPS will send you an email when it is recovered.
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