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Question regarding returns.

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Question regarding returns.
So let’s say you sell an item, the customer returns it and puts defective as a reason. The item gets back to Amazon and is tagged unfulfillable. You create a removal order and get it ship back to you.
Two possibilities:
1/ The item is damaged (probably by the customer, Amazon or during shipping).
2/ The item is in new condition, still in original non-damaged packaging.

My opinion:
– I would like to have Amazon pay me back the damaged item as I can’t do anything with it but dispose or donate and I clearly didn’t send a damaged item to FBA in the first place.
– I would probably relist the undamaged item but I lost the FBA fees + administrative refund fee + removal cost + Shipping back to FBA. So I’d probably ask for these fees to get reimbursed.

What would you do for both?

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You’re not going to get Amazon to pay for either unless it was clearly a case of fraud by the buyer, even then you need to be able to present pretty good proof such as mismatched serial numbers, etc. Your choices are to donate the item, re-sell it or dispose of it…that is the cost of doing business.

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Basically look at Amazon as consignment, your items are on consignment under their rules, and their customers “abuse” for 90 days but sometimes up to 180 days. Amazon has it least 90 days to remove you, give refunds, do as they want, or even ban you and take your money and do as it as they wish, it’s part of your agreement. Unless you own the website, they are in control and this issue goes with the territory. Amazon business 101.

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