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So I've received this message "Order cancellation request from Amazon customer..." and in it the buyer says he didn't reaise he wouldn't receive it before Christmas, and therefore please cancel (I am in Australia, he is in USA).

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So I’ve received this message “Order cancellation request from Amazon customer…” and in it the buyer says he didn’t reaise he wouldn’t receive it before Christmas, and therefore please cancel (I am in Australia, he is in USA).

The order hasn’t yet been marked as sent but it is a real pain to have to do so. Am I within my rights to say “sorry, no can do”?

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You need to cancel it if you haven’t sent it. And if you have sent it you need to cancel it anyway. And save paying to postage to get it sent back to you. and move on to the next customer.

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I would suggest cancelling it for the customer, sending them a message that is friendly and professional thanking them for their interest in your product, telling them you have cancelled the order per their request, and inviting them to purchase from you again in the future. Good customer service is always a great thing to practice. And since they want to cancel anyway, why not entice them to purchase from you again in the future by leaving them with a good representation of your company?

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The consequences if you don’t is the customer can do a return and you will still be out of the sale. You will also Probably be dinged by a bad review from the customer. Amazon honors all returns. Save yourself some money and just cancel now.

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Btw the Order Cancellation Request gives you a free puss on the cancel. Normally cancellations hurt sellers-unless they are requested that way by the buyer. You won’t get a metrics ding for cancelling.

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