So today I got an email saying the following from Amazon:
We are conducting a review of your selling account because there’s a concern about the authenticity of the item listed below. We would like to work with you to resolve the concern and complete our review.
What you can do
Email email@example.com and include the following:
1. Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
2. Your supplier’s contact information including name, phone number, address, and website.
3. Any additional details you would like us to know.
You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf, jpg, png, or gif file.
I do a lot of liquidation. I happened to buy this product when at a liquidation store. Usually when I buy things from this store they just give me a receipt with the total dollar amount stated on the the receipt. The receipt does not show what I actually purchased. I’m assuming Amazon will not except this receipt. Has this happened to anyone else? I was thinking about buying the product at Walgreens if available there and showing them the receipt.
I got the exact same email about an ASIN except mine stated that they only blocked my ability to sell the item, not that they are reviewing my account.
After a follow up email they stated the reason why the ASIN is in question. It was “open box/ used/ missing parts”. They still haven’t unlocked that ASIN because their follow up email now asks for a detailed plan of how I will avoid this from happening in the future. I am still formatting my response and hope to get it sent off tomorrow.
Funny thing is of every unit I sold of this ASIN I never had a single refund request.
Within the same minute of receiving the request of my detailed plan I received a second email. The second email was a Policy Warning. The policy warning email contained a list of nine different ASINs (one of which is the same ASIN from the original request email). The email stated
“We received a buyer complaint about the condition or description of an item they received from you. Your listing is still active. However, we would like you to resolve this concern in order to avoid additional complaints.
What you can do
Review your listing. Make sure the item you are selling:
1. Exactly matches the product description shown on the detail page.
2. Is listed accurately according to our Condition Guidelines.
Some of the ASINs I sold nearly a year ago. About half have already been deleted from my inventory. I bet most are red flagged because buyers choose the “item not as described on website” when the initiate a return request so that they can receive free return shipping.
Something crazy is happening right now with the Seller-Performance team. Last July they were banning people left and right. Looks like it’s happening again this summer.
there are some scammers out there. I just got off the phone with Amazon about a customer who received an item from me and said it was missing a piece in his feedback. I contacted the customer, apologized and offered a partial refund. When I went to check the transaction it turned out there was a partial refund granted. I asked the customer about this and he claimed it was for a different transaction (why would I be made to refund for a different transaction?). I called Amazon and they said no, we refunded the money due to the issue he complained about. On top of that he complained the item was broken to Amazon yet is asking for me to cover the cost of the missing piece (can’t get his story straight). So the buyer not only got a partial refund but was attempting to get another refund on top of it.
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