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Suspension and Appeal letters- please help

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recently got my account suspended for listing, not selling, Nike and Under Armour products that infringed upon copyright or were deemed inauthentic. I had previously listed an sold these but within one day of receiving the the initial warning, which was replied to with valid receipts, the account was suspended. I want to point out that these offending items were never sold, only listed, but were in transit to the FBA.

I’m not sure if the most recent response was a proper denial of my appeal? Is it possible to appeal again?
Does anyone suggest hiring professional services to help in reinstating my selling privileges

I’ve posted the performance notifications and my appeal letter below.
Any help comments would be much appreciated.

Dec 4, 2016 (9 hours ago)

Hello,

We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

Dec 2, 2016 (3 days ago)
Hello,

You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To sell on Amazon.com again, please send the following information to pq-review@amazon.com:

    • Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
    • If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
    • If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
    • Any additional details you would like us to know.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon.com again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon.com.

To learn more about our policies, search for “Amazon Anti-Counterfeiting Policy” and “Intellectual Property Violations” in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

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The AmzSecrets team can help you get unsuspended on amazon as we have helped 100’s of sellers.

  • 1/3 the cost of competition
  • Guaranteed un-suspension or your money back
  • We are the only company to offer a money back guarantee
  • We are around the clock helping sellers from all countries.
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If you bought these retail and not from an authorized wholesale distributor under a dealership agreement, you are not going to be able to prove authentic supply chain and if there was a formal complaint from Nike, then you are done.

Cut your appeal down to half of the words and repost. But start making plans for life post-Amazon because the ban is for life.

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It sounds like you are arbitraging big brands that are restricted to authorized dealers.

Not totally your fault, since it would be nice if Amazon would put a warning o these, but it happens to be one that you need to have invoices for but they don’t require pre-permission to sell it.

Your mistake was, when you got the warning, you should have DELETED the listings instead of assuming you could send “receipts”. Since you didn’t, they suspended you.

If you purhchased these manufacturer direct, you have a wholesale account with he manufacturer and you have valid invoices then stand your ground. No other plan would be needed except to attach the invoices, and possibly contact the manufacturer’s rep you deal with and get further validation from them.

And it IS a brand owner crackdown, but it came through Amazon because Amazon cut an agreement with the brand owner and will take down anyone the manufacturer complains is not on their authorized dealer list. And you are just suspended but not banned at this point, if you handle things correctly. Too bad you paid a “professional” to tell you what we would have told you for free

But if you think it is still possible to trot down to local big box stores and load up on big brand goods to arbitrage, then you have made a huge mistake. Especially with national brands like that, who have arrangements with Amazon to remove all sellers who appear to not be manufacturer authorized and make them provide invoices. This has become necessary because of sellers who violate MAP pricing, send liquidation goods in as new, or outright counterfeit knockoffs from China. The brands are taking a hit and they have the clout to do something about it.

All you can do is DELETE the listings and recall your FBA inventory. Then send in the receipts, hopefully proving validity, and tell them you were unaware that it was no longer acceptable to purchase those brands from authorized retailers, and that you have removd all arbitraged goods from Amazon and will only list brands that you buy manufacturer direct in the future.

That is your only hope of reinstatement.

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