A buyer has filed an A-to-Z claim stating that the product that he purchased from me is now available at much less price. The buyer is asking to refund the difference amount. What should I do? Please suggest.
Also, if I make a refund does the A-to-Z claim still affect my ratings?
you will have to process the return as no longer wanted category – bu the customer should not have opened or used the item at all. In India prices keep changing so buyer can return if in new condition.
6. Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
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