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We received a return from a customer. Issued the refund. The return auth slip was in there along with the order number.

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We received a return from a customer. Issued the refund. The return auth slip was in there along with the order number. Same old easy cheesy. So we thought. Then we received a message from a random guy, he included that order number, he claims he was the gift recipient and hes the one that sent it back. Hes demanding we give him the refund along with an additional $14 for the shipping he claims he paid to return the item. Hes saying he will report us to amazon etc. heres a screen shot. Wtf do I do? How can he even leave negative feedback? How can anyone refund a person thats never even ordered from us? Also I already issued the refund on the original buyers order #. How did he send it back with the refund auth slip if he hadnt communicated it to her somehow?

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if they did not buy it from you they cannot report you to amazon either via negative feedback or A to Z claim

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The alleged gift receiver did not buy the item and has no right to a refund.

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I once had someone demand extra refund from shipping from Paraguay (He used a freight forwarder from Florida) . I told him I would only refund shipping from Florida and that was it. Amazon said I was only responsible for shipping from Florida

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He can mark it unhelpful and he can also leave a negative product review but it will be unverified. If he would do that I would assume you could turn it into Amazon. I would NOT send him any confirmation because you have to protect the person who bought it, The guy could be some wacko trying to scam you for extra money who knows but the persons account who actually bought the product should be who you deal with.

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