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What did you do to mitigate the blowback from bad reviews on a product you didn't sell AND shouldn't have been sold against a listing in the first place?

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A hijacker jumped onto my private label listing a few days ago, and finally disabled their listing today… after I sent them a Cease and Desist email yesterday. During that time, I estimate they sold 20-35 products of their own products. I had ordered their product as a test buy a few days ago and just got it today. Their product is smaller than mine and not customized like mine is. Of course, it didn’t have all the branded packaging and inserts with it either. I have GREAT, organic reviews on my product listing and am worried about the people who bought from the hijacker leaving bad reviews.

Has this happened to anyone? What did you do to mitigate the blowback from bad reviews on a product you didn’t sell AND shouldn’t have been sold against a listing in the first place?

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One would think, that, since you have the counterfeit product and can take pictures of it, then showing the evidence to Amazon should motivate them to remove any reviews that result from those sales. In theory, this makes perfect sense. However, since we’re dealing with Amazon, your guess is as good as mine.

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I really wish Amazon had temporarily disabled their listing like I asked them to…

It’s almost impossible for anyone to sell what I’m selling because my supplier only sells the customized version of my product to me.

I already sent an email to Seller Performance about the fake products and sent them pictures. As soon as I hear from them, I’ll ask if they can take away any negative reviews that result from this. Thank you for the idea!

What an adventure PL is! 😉

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This is happening on a very large scale, the counterfeit problem is blowing up on Amazon.

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The whole ordeal these last few days has been crazy. Amazon wouldn’t do anything to temporarily disable the other seller’s listing, because they wanted me to do the test buy first. After doing the test buy and sending in incriminating pictures of the many different ways the other seller’s product doesn’t match the listing, Amazon still won’t do anything about it – because the seller disabled the listing earlier today. Hopefully, there won’t be a lot of bad reviews on the listing – I’ll just encourage the reviewers to get a refund from the other seller and who knows what else. And I’m still working to scale my business OFF Amazon

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