I recently had this happen to me…the designer didn’t convert text to outline and the text was all jacked up. It was a Fiverr gig and now I can’t use the logo because I’ve already paid her and they can’t make edits because it’s against Fiverr TOS.
it does suck and I was very happy with the design, but I had to ask for the .ai version and was only originally given the .png. Luckily I wanted to drop the text,(tag line) underneath the logo, for the customization on my product and the .png has sufficed for the label I am slapping on the package. I have a designer in the family that I can have fix it, but thanks anyway.
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