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When you purchase insurance from Amazon

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Okay so maybe I am slow, but is this correct? When you purchase insurance from Amazon for your packages when you purchase shipping, you are not buying it from USPS, it is actually U-PIC. They will cover you if customer claims they did not receive their package as long as they send you a message saying it was not received or they sign a U-PIC Affidavit. Therefore, you do not have to get signature delivery. Is this right?

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No that is not always correct. If the delivery confirmation shows it was delivered, U-Pic considers that delivered and the claim will be denied, even if you have an affidavit. U-Pic will only approve a claim if the tracking shows it was not delivered, or if it is damaged (with an affidavit). Amazon is the only one that does not consider a delivery confirmation as proof of delivery.

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We use the UPIC all the time. It’s dirt cheap and if the customer says he never got the package, we don’t bother. We refund them and file the claim. We even had a package the customer acknowledged was delivered but was stolen when he went to the store. They paid.

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