I received the following message from the A-to-Z Department today:
“We have granted the claim for this order and issued a refund to the buyer:
— Order Number: 108-3847572-8857840
— Date of Claim: November 16, 2016
— Refund Amount: $136.48
We have determined that you are responsible for the claim. As a result, we will debit your account for the refund amount.
You are responsible for this claim because we did not receive your response to our request for information”
You will notice that the claim was filed today. I wasn’t given an opportunity to represent to Amazon. Anybody experienced something like this? What can I do about it?
I will note that this claim was for order not received. I did not upload a tracking number for this particular order, but I do have a tracking number and it included signature confirmation.
How does Amazon even know you shipped the item if you can’t be bothered with providing a tracking number?
The buyer opened a claim, Amazon checked the transaction and saw you have no defense, no tracking, no signature confirmation, so rather than making their customer wait, they made a ruling on the case.
You can try appealing with proof (signature confirmation) but this might be a case of “too little, too late”.
You should provide the tracking number at the time you print the label. It protects your account and is good customer service
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