My seller account was suspended yesterday because of a false inauthentic claim from the right owner.
I have the invoice from my reliable source for this product and I have already emailed the rights owner and amazon with the information, but the wait is killing me.
How does it take to amazon to reply to our email with the information they requested.
First, you can ask the rights owner to withdraw their complaint:
If the rights owner finds they reported your items in error, please ask them to contact us at firstname.lastname@example.org.
Second, you can provide evidence that the items you sold are authentic. If you believe the rights owner reported in error because you can verify the authenticity of your items, reply to this email with the following information for each ASIN:
Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
Contact information for your supplier, including name, phone number, address, and website.
For claims like this that are filed the by the ‘Rights Owner’ can only be removed by the ‘Rights Owner’ notifying Amazon to remove the block. Amazon will not respond to your email to them as there is nothing you can say or provide to have the restriction lifted.
The letter Amazon sent to you should have stated that only the ‘Rights Owner’ can request the restriction be removed.
Usually Amazon will block the one product/brand — not suspending the entire seller account, unless this is not the first time this has happened or this is the only brand/product you are selling.
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