I have been selling on Amazon for over 12 years and am looking for a change in 2016. Amazon has increasingly made it very difficult to operate a profitable business with all of their anti-seller requirements.
In the past 3 months I am getting at least one per week “where’s my stuff” email where the item does show delivered and the buyer specifically mentions that they know Amazon requires me to send then another item or refund if they say they didn’t get their item.
I have on every occasion contacted their post office and was told that the item was indeed delivered and on two occasions I was able to speak directly with the carrier and was told they handed it to the person with their mail.
I’m getting tired of busting my butt to lose money and Amazon could care less. Seller support is useless at all times, and their continuous need to punish sellers with any new metric they can think of is getting very tiresome.
I have looked into several other venues and was wondering if anyone has tried the two mentioned above?
I don’t know about selling on those platforms.. so I suppose I’ll get a fair share of “not helpfuls” below 🙂
But as a consumer, sears has done a wonderful job of showing alternative sellers but I have noted that those alternative sellers are no where in line with going prices anywhere else. Sometime I have seen a product which is 200% more expensive than what even sears was showing.
Newegg is good, and they make the shipments from China pretty obvious. I have ordered from who ever was offering the best price within my tolerance to wait. But I don’t think it’s a good platform if you don’t have the geek in mind.
We sell on Sears and the volume is significantly less than Amazon. We treat Sears, EBay, and other marketplaces as simply additional sales to our existing business through Amazon and our own web site. Sears does not have the scammers that Amazon has but their customer service reps are outsourced. They essentially will tell the customer whatever they want to hear in order to make a sell. Overall our experience on Sears is positive but each marketplace has its own challenges. We use Channel Advisor to manage our listings on the various marketplaces.
eBay is the only decent option and the discounts they’ve added on fees for being a power seller and/or top ranked seller are very good. Depending on what you sell, if you have access to wholesalers you can be a mega seller in less than two years as they only let you increase product limits once per month by up to 100%.
We have several hundred thousand items listed at any given time in eBay and sales have always been good. most of our Amazon sales are domestic while most of our eBay sales are international.
The only other option that had some potential over the past 3 years was 11main. We had a few thousand sales on there but when alibaba sold it to opensky everything stopped and we shut it down. They had no fees for a very long time because they were attempting to gain U.S. market share. so eBay, Amazon and/or your own website are really the only viable options.
Rakutan the company that owns buy.com handles aggregation on the Sears marketplace and others. So if you open a rakutan account – which is not worth it – you will be listed on the Sears marketplace which interestingly enough also advertises on amazon.
As a seller you are responsible for the package until it gets in the customer’s hand, this isn’t Amazon’s rules.. applies to the entire e-commerce industry.
I really don’t understand why so many sellers complain of this, your business plan should account for a certain number of lost / stolen packages and should be factored into your cost.
Unfortunately this is not going to work if you do not deal with high enough volumes, which in this case Amazon is not for you. Amazon 3rd party seller guidelines indirectly state this, in other words they do not want small time sellers.
Another option is to require SC for any item that is above $100-$150, it will cut into your profit but at least you can protect your investment.
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