Last week I had one of my products removed after a buyer complaint claiming our product wasn’t authentic. We send all needed documents to Amazon and after their review they concluded the complaint was unjustified and that our product is authentic. So we relisted the product and sell again. They messaged us with the warning that in case of another complaint about our listings they might forbid us to sell on Amazon. We didn’t do anything wrong (probably the complaint came from a competitor pretending as a customer) and yet they warn us. To me it’s the world upside down….
My question to the group is:
Did you ever have to deal with this and how does this work? Does Amazon keep a record of ‘complaints’ (no matter what legit or false) or is it a case by case scenario? Has any of you survived more the one complaint like this and if so how many?
Same thing happened to me last week and I was wondering the same thing. Sent receipts and AZ relisted got the same warning. So if another customer complains about one of my products and I can prove it is authentic I can still get suspended. I agree it is probably a competitor doing it. Why don’t AZ wake up.
Hi, yes amazon does keep records of all purchases and returns/a to z claims on each buyer. Not certain if still the case but, at one time a buyer was limited to a lifetime of 5 a to z claims – beyond that they would have to go through customer service and get “permission” for any additional A to Z claims – personally, I thought that it should be based on a percentage of total orders but, not my playground.
I read the customer banned page from a link posted in this thread above me. It’s obvious that Amazon does something after a while, but also obvious that there are people who feel quite entitled to this piss-poor attitude of theirs. They will do that here until they are stopped. You should take a few minutes to educate your customer in a professional manner on Amazon’s policies when warranted.
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