Does Amazon have an offical policy on freight forwarders? That is to say someone ordering a card from say Brazil and having it sent to Miami to be then again shipped to them. I am only liable for sending the order to the address in Miami correct? How does Amazon usually deal with missing orders for these cases. This comes up a lot for us since we ship very small items.
Here are the options when you receive an order that is sent to a freight forwarder:
1) Cancel the order and your metrics will take a hit. If you hundreds of orders a week then your metrics won’t take a hard hit.
2) Ship the order to the freight forwarder without signature confirmation. The drawback is that orders are ‘lost’ at freight forwarders so you will end up refunding orders that are ‘lost’.
3) Ship the order to the freight forwarder with Signature Confirmation service. It costs money but time is money when you have to deal with orders that are ‘lost’ by the freight forwarders, etc.
Personally, I think that Amazon should allow sellers the option for their listings to add a handling fee for orders that are sent to freight forwarders given the higher rate of problems\incidents\etc. with these transactions.
You are only responsible for delivery to the shipping address on the order, doesn’t matter if it is a freight forwarder.However, you need to have signature confirmation if the customer says not received or you depend on the exception for INR A-z when using Amazon shipping, same as any other order. Personally, I have never had a problem with these orders, but then my order average is under $50 which could be a factor to consider when accessing the risk.
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