Who do we talk to to suggest improved transparency from Seller Performance?
It is nearly impossible to defend against false claims from anonymous sources. We are left to make educated guesses as to who filed a claim that triggered a policy warning. Why does Seller Performance act as a covert operation something akin to the CIA? It makes no sense. When we get hit with an A-Z claim, chargeback, or negative feedback we know the associated order and can trace back what happened to defend ourselves. But for some unknown reason Seller Performance gives us next to nothing to go by to defend ourselves. They could have us mixed up with some other seller for all we know.
This is a glaring problem and really needs to be addressed by management. Anyone know of an email address to write to?
From management’s point of view, why is this an operational deficiency?
I mean, clearly a decision was made to not provide you with the identity and specific details of the accusations and claims you describe. So from their perspective why should they choose to do so?
To give a related example, somebody being laid from a job off might want to know everybody who wanted them laid off, the detailed reasons they’re being let go, etc., but there are reasons the company wouldn’t choose to share that with them.
You would never see me defend the proposition that anything Amazon does vis-a-vis sellers is the result of a considered and deliberate decisionmaking process. I would be surprised if management even understands the guessing game they are putting sellers through in instances such as the one the OP describes, and even more surprised if they thought it was somehow beneficial to them to do so.
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