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I have a big big problem. My supplier from China sent to amazon 6 cartons with a total of 540 units. It seems that amazon receive only 240!!!.

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I have a big big problem. My supplier from China sent to amazon 6 cartons with a total of 540 units. It seems that amazon receive only 240!!!. I tryied to reconciliate but their answer was that was not a mistake and received only 240. Now on my fba shipping tab it seems that i received 441 but in my inventory now i have only 120 units and i sold 130 from the shipping with 540 (only 240-250 inventory receive). What to do next? Thank you!

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One thing you could do is check your commercial invoice for the total weight of your shipment. Then multiply the number of units that were supposed to have shipped by the weight of each unit to see if the product matches the commercial invoice weight.

Also, Amazon can take a little time to receive large shipments and it sounds as if you might have had a miscommunication with a rep there. I would call them again to see if you can get a clearer picture of what is going on with your inventory.

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