I have a problem and would appreciate some advice.
I had an independent inspection company complete an inspection of my product today. However, when the inspector got to the factory my supplier said that the inspector was only allowed to inspect 12 units, instead of the 90 units that was agreed with the inspection company. The factories reasoning was that the packaging is expensive and they did not want the boxes opened. I cannot understand this as the box is similar to a shoe box. And by that I mean the lid of the box just lifts off, nowhere is it glued, thus no need for new packaging. As a result, I had less than 4% of my units inspected.
I am very disheartened with my supplier. Since paying for the product I have been switched to another agent and many issues have arisen since then. I’m not even sure what advice I am looking for. Has anyone every had a similar situation?
- Sorry to hear that but the inspection company should have contacted the supplier and sent the inspection plan to them in advance. We had similar issues when we used to hire agents to do the inspections for us but now we use a very professional inspection company. They communicate very well with our factories before the inspection and always report to me everything that has come up prior to inspection day also. http://www.v-trust.com if you are interested :)
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