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I just received a negative feedback because a customer only received one of my products instead of two like last time she ordered.

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I just received a negative feedback because a customer only received one of my products instead of two like last time she ordered. I’ve never sold multiples, and my listing clearly states one bottle, and there are no pics of multiple bottles. This is the third time someone has either told me or I found out that Amazon is sending multiples of my product but only charging for one. How does one reconcile these things? I’m just pissed that my inventory is just being given away and would have never known! And now I’m getting negative feedback for their error!! Ugh

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