I need some help and advice on this problem with my Chinese Supplier.
After much back and forth with samples I ordered 200 items and got them in stock just after black friday. To my delight they sold out and I ordered 300 more of the same item. This item is made of PU leather. The supplier switched the PU leather on the 2nd batch and the color and construction are quite inferior. My logo is on these items and I cannot sell them if I want to build a quality brand.
I sent a email with photos of comparison and listed the flaws. I asked for a refund. I have heard nothing from them.
I am not only out the funds but also have nothing to sell.
This is an Alibaba gold supplier but I did not make the contract via their service. They are located in Shenzhen.
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