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I received a response from buyer after asking for feedback through Feedback Genius. The customer is complaining about the color of the product being darker than what she was expecting. I don't want to break Amazon's terms and condition but also want to b

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I received a response from buyer after asking for feedback through Feedback Genius. The customer is complaining about the color of the product being darker than what she was expecting.
I don’t want to break Amazon’s terms and condition but also want to be careful that buyers are not taking advantage of me!
What would you do in this case?

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