I’m wondering if someone can please help us with an “inauthentic” issue. We received a warning for an “inauthentic” item. We have the receipts for the item, however the issue is the item was purchased from TJ Maxx and on the receipt it just shows “Mens furnishing” followed by a number.
I would like to respond to Amazon with a copy of the receipt I’m just not sure how I can go about proving that this item matches with the receipt I send a copy of. We went back to TJ Maxx where they helped us determine the exact item on the receipt. I’m just not sure how to properly convey this to Amazon.
This get’s at the heart of the matter in terms of reselling. I’ve been lucky enough to only get the invoice/receipt request on items that are clearly marked on the receipt. If I were in your possition, I’d send in the correct receipt and be prepared not to sell that item anymore when Amazon turns it down.
From what I have seen, Amazon does not typically accept TJ Maxx/Marshall’s receipts to prove authenticity since those receipts do not provide a detailed description or a UPC. Amazon can’t tell if you were buying socks or shirts, let alone a brand. Not to mention, TJX commonly carries seconds and lesser quality items.
we are approved for clothing. The message wasn’t too harsh and they did say I could relist the item. I understood the message as “if it is inauthentic stop, and if the quality is poor stop, and if there is no issue carry on” I could be wrong, but I figured the best thing to do would be to discontinue this item and professionally respond to amzn.
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