This is something you need to understand how to fix it…it’s like saying my car is not running properly. Why is it not running properly? Obviously your shipping time is late or your handling time is set to low or fast. Change your products to say 3-5 days handling time. You’ll get less sales but at least you’ll get your items out on time.
That’s not something that is going to be a fast fix. You can sometimes get bad feedback reversed but shipping is a metric that you totally control based on your performance. 1. Change your shipping practices to a faster technique. 2. As Nigel says, change your handling time settings to something that you can handle. Once you get more sales within your set shipping times, your metrics will improve
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